FREQUENTLY ASKED QUESTIONS
Do you have a question? The answer is probably in the list below, otherwise write to us at email@example.com and we will gladly clarify any doubts you may have.
THE EXPERIENCES :
Why are the activities not available every day? / The experience I want to book is not available on the day I want.
Our hosts are experts in their field, and when they do not receive Explore & Taste travelers, they work as chefs, sommeliers, etc. This is what makes our experiences so authentic and unique. Therefore, our activities are not available every day on our website but we advise you to contact us at the email address firstname.lastname@example.org specifying the activity you wish to carry out and we will contact our host to check his availability.
I do not reach the number of participants required for an experience, what should I do?
The minimum number of participants varies according to the experience: some are available from two people, others from 4 people. If you do not reach the minimum number of participants, please contact us and we will do our best to adapt to your needs, or provide you the rate for the number of people in question.
Can children attend or participate in the experiences?
You can of course come with your children, regardless of their age. Please note that children under 7 years old, if they do not participate in the tastings, do not need a reservation, simply inform us of their presence.
Some activities are centered on pisco or wine and therefore, are not suitable for minors. However, minors can accompany a group of adults. In this case, we could consider a discount depending on the case, for children and adolescents who do not consume alcohol, contact us for more information.
Can I privatize the experiences?
Of course, privatization is available on request. Contact us if you would like to privatize one of our activities for your group or for a special event.
I am concerned because the experience I am interested in does not include transportation to the meeting point.
Indeed, we do not include transportation for experiences that take place in restaurants located in the heart of Miraflores. They are very easy to access by foot, the area being touristic and safe. However, if you wish to go there by taxi because your hotel is far away or for any other reason, we can of course book a taxi for you, do not hesitate to ask us!
FOOD AND BEVERAGES
I have dietary restrictions or allergies
No problem, just make sure you let us know, and your host will do his best to adapt.
I am a vegetarian
Some of our experiences (3 out of 5) offer a vegetarian option, visible in the "What is included" section. Let us know in the booking process how many people in your group want the vegetarian menu/option.
For others experiences, it is unfortunately not possible because the dishes mainly contain fish or seafood.
I don't drink alcohol
If you do not drink alcohol, we don’t advise you participate in our experiences "The secrets of pisco by Ricardo" and "South American dinner with a sommelier", mainly based on pisco or wine. If you still wish to participate, and for the other experiences, we will of course offer you soft drinks as an alternative. Remember to let us know when you make your reservation.
How to make a reservation?
To book, we advise you contact us by email or by filling in the contact form on the website, to check the availability of the activity on the desired day. We will then offer you to make the payment by bank transfer, or by credit card via our website.
If the experience you wish to book is available on our website on the desired day, you can also book directly on the website.
Until when can I book?
You can book on the website up to 48 hours before the beginning of the experience. However, for some activities, we accept last minute reservations. Feel free to contact us, even on the same day, and we will try to offer you the experience if possible. (email@example.com)
Is it safe to book on the Explore & Taste website?
Of course, payments on our website by credit card are managed via Culqui, an online payment platform certified for its security measures and data protection. Of course, we guarantee you the protection of your information.
What are the reimbursement conditions?
You have booked an experience with us but are facing an unforeseen event: a cancelled flight, a change in your travel schedule, etc. We understand that cancellations are sometimes unavoidable, but unfortunately, our local partners are also affected, especially at the last minute. To be as fair as possible to both parties, we practice this refund policy:
- 90% of the payment if the cancellation is made 15 days or more before the date of the experience;
- 75% of the payment if the cancellation is made 14 to 7 days before the date of the experience;
- 50% of the payment if the cancellation is made 6 to 3 days before the date of the experience;
- No refunds will be made for cancellations within 72 hours prior to the date of the experience;
- No shows will not receive refund
If for any reason you need to cancel your participation in an experience, please contact us as soon as possible.
If you wish to make a change to your booking or activity, do not hesitate to contact us as well, we will do our best to adapt to the changes.